In any relationship communication is
key. When it comes to communicating with your contractor, it is very important
to convey all your priorities, concerns, and preferences in the first stages of
the relationship. Make sure you ask questions. Ask again if you don’t
understand. And—this is the most important part—make sure your contractor is
listening.
A good contractor is like a good
clergyman. If he knows your specific concerns and hopes, he will spend more
time and effort to make sure he doesn’t drop the ball on things that are most
important to you. When I talk to my clients I try to understand the underlying
reasons for their priorities. This can only come with true listening.
When you talk with your contractors,
notice whether they take the time to explain everything. Did they explain it a second
or third time around if needed? In a follow-up conversation, did they address
your concerns or did you have to constantly remind them? Are they making sure
your project is truly on budget, even if it costs them the job? Are they
explaining all the variables, as well as the benefits, or just telling you what
you want to hear?
Better communication brings knowledge
for both sides. It is then easier to plan a strategy (even a backup
plan) that will lead to a satisfactory execution.
Good contractors understand all the
variables within the bigger picture, including ever-changing regulations,
underlying politics of engineers, architects, or building & safety issues. I
have had clients get upset because I did not agree to what they assumed was a
reasonable budget or schedule. Many times this has led to me turning away
projects that were based on unreasonable expectations.
When I truly listen to
my clients I can see the bigger picture. For example, one client asked me to
build a guesthouse in her back yard. She had a beautiful garden and, from our
talks, I realized that the garden was very important to her. I knew that no
matter how nice of a guesthouse I built, if it ruined her plants she would be left
with a bad memory of whole experience. Protecting her garden required some careful
planning and extra attention during construction. Some plants we could not save,
but I was careful to communicate everything to her to make sure her
expectations were realistic. Eventually we managed to save most of the garden
and she was very happy.
By listening to my clients from the
beginning, I make sure they are delighted with all aspects the final product.
To see more, visit my project gallery korling.net .
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